Skin Ritual — Refund & Returns Policy

Last Updated: 26 August 2026

We want you to have a positive experience with Skin Ritual. This Refund & Returns Policy explains how returns, refunds and product issues are handled.

Nothing in this policy limits any consumer rights that cannot legally be excluded under South African law.

1. Change-of-Mind Returns

Because skincare products are applied directly to the skin, we take hygiene and product safety seriously.

Where a product is eligible for return, it should generally be:

• Unused.

• Unopened.

• In its original packaging.

• In a resalable condition.

However, statutory consumer rights may apply regardless of our standard returns requirements.

2. ECTA Cooling-Off Rights

For applicable electronic transactions, Section 44 of the Electronic Communications and Transactions Act provides a seven-day cooling-off period for certain purchases of goods, calculated from receipt of the goods.

The consumer may cancel without reason and without penalty, with the direct cost of returning the goods being the only charge permitted under that provision. Where applicable, refunds must be made within 30 days of cancellation.

Certain transactions are excluded from this cooling-off right under the Act, including goods that by their nature cannot be returned or goods likely to deteriorate or expire rapidly.

3. Damaged Products

If your product arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number.

• Photographs of the damaged product.

• Photographs of the packaging.

• A description of the issue.

We will assess the issue and provide an appropriate remedy where applicable.

4. Incorrect Products

If you receive an incorrect product, contact us before using it.

We will arrange an appropriate solution, which may include replacement or refund where applicable.

5. Defective Products

If a product is defective or does not meet applicable quality or performance requirements, please contact us.

Consumer rights relating to defective goods may apply under South African consumer-protection law. The CPA provides consumer remedies for goods that fail to meet required standards, including circumstances where goods are defective or unsafe.

6. Refunds

Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.

The time it takes for funds to reflect in your account may depend on the payment provider or financial institution.

7. Promotional Items

If an item was purchased as part of a promotion, bundle or special offer, additional terms may apply.

Any applicable promotional conditions will be communicated at the time of purchase.

8. How to Request a Return or Refund

Contact us at:

Email: princeselima@gmail.com

Please include:

• Full name

• Order number

• Product name

• Reason for the return/refund

• Photographs where relevant

Do not send products back without first contacting us and receiving return instructions.

9. Non-Exclusion of Legal Rights

Nothing in this policy is intended to exclude, restrict or waive a consumer's rights under applicable South African law.

Where this policy conflicts with a mandatory legal consumer right, the applicable law will prevail.

Skin Ritual reserves the right to assess returns and refund requests in accordance with applicable law and the circumstances of each case.

 

Skin Ritual — Cancellation Policy

Last Updated: 26 August 2026

We understand that sometimes you may need to cancel an order. This policy explains how cancellations are handled.

1. Cancelling Before Dispatch

If you need to cancel an order, contact Skin Ritual as soon as possible at:

Email: [INSERT EMAIL]

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, the cancellation may instead need to be handled as a return or refund in accordance with applicable law and our Refund & Returns Policy.

2. Electronic Transaction Cooling-Off Right

Certain online purchases are subject to the cooling-off provisions of Section 44 of the Electronic Communications and Transactions Act.

For applicable transactions involving goods, consumers may cancel without reason or penalty within seven days after receiving the goods. The direct cost of returning the goods may be charged to the consumer.

Certain categories of goods are excluded from this cooling-off right under the Act, including goods that cannot be returned by their nature or goods likely to deteriorate or expire rapidly.

3. Orders That Have Already Been Delivered

If you wish to cancel an order after delivery, please contact us immediately.

Your rights may depend on the reason for cancellation and the applicable consumer-protection provisions.

Please refer to our Refund & Returns Policy for further information.

4. Order Cancellation by Skin Ritual

Skin Ritual may cancel an order in circumstances such as:

• The product is unavailable.

• A significant pricing or product-information error occurred.

• Payment could not be successfully processed.

• We reasonably suspect fraudulent activity.

• Circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.

5. Out-of-Stock Products

If an item becomes unavailable after you place an order, we will contact you and may offer:

• A suitable alternative;

• A replacement product; or

• A refund for the unavailable product.

6. How to Cancel

To request a cancellation, contact:

Skin Ritual
Email:princeselima@gmial.com
Phone/WhatsApp: 067 911 7229

Please include your order number and the reason for your cancellation where applicable.

7. Your Statutory Rights

Nothing in this Cancellation Policy limits or removes any rights available to consumers under South African law.

The Electronic Communications and Transactions Act also provides protections where an electronic supplier fails to execute an order within the applicable agreed period.

Skin Ritual is committed to handling cancellations fairly, transparently and in accordance with applicable consumer-protection requirements.