Shipping policy

Skin Ritual — Delivery Policy

Last Updated: 26 August 2026

Skin Ritual currently delivers skincare products within South Africa.

1. Processing Time

Orders are generally processed within [1–3 business days] after successful payment.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing times may occasionally take longer during promotions, peak periods or unforeseen circumstances.

2. Delivery Times

Once your order has been dispatched, estimated delivery is generally:

Major cities and surrounding areas: [2–5 business days]
Regional/remote areas: [3–7 business days]

These are estimates and not guaranteed delivery dates.

Courier delays, severe weather, public holidays, incorrect addresses and other circumstances outside Skin Ritual's reasonable control may affect delivery times.

3. Delivery Fees

Delivery fees are calculated and displayed at checkout based on the applicable delivery option and destination.

Any applicable delivery charges will be shown before you complete your purchase.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your:

Name
Contact number
Street address
Suburb
City
Province
Postal code

are correct before placing your order.

Skin Ritual is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

5. Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched.

Customers should use the tracking information provided to monitor their delivery.

6. Failed Deliveries

If a courier cannot complete delivery because the customer is unavailable or the delivery information is incorrect, additional delivery arrangements or charges may apply where permitted.

Please contact us as soon as possible if you believe your delivery is delayed.

7. Damaged Packages

If your parcel arrives visibly damaged, please take photographs of the package and contact Skin Ritual as soon as possible.

Do not dispose of the packaging until the matter has been resolved.

8. Missing or Delayed Orders

If your order has not arrived within the expected delivery period, contact us at:

Email: princeselima@gmail.com

We will investigate the delivery with the relevant courier.

9. Delivery and Consumer Rights

Nothing in this Delivery Policy limits any rights you may have under applicable South African law.

Under the Electronic Communications and Transactions Act, suppliers must provide information regarding the period within which goods will be dispatched or delivered, and the Act contains consumer protections relating to electronic transactions.